You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
Get help if you bought as a guestIf you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
Get help with an item that hasn't arrivedIf the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
Tracking your itemYou can follow your package online all the way to your shipping address when the seller uploads tracking information.
Check the status of your requestIf you've requested a return or reported that you didn't receive your order, you can check the status at any time.
Ask eBay to step in and help for buyersYou can ask us to step in if there's an issue with your order and the seller hasn't been able to help.
Appeal the outcome of a case as a buyerIf you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
Check the status of your requestIf you've requested a return or reported that you didn't receive your order, you can check the status at any time.
Ask eBay to step in and help for buyersYou can ask us to step in if there's an issue with your order and the seller hasn't been able to help.
Appeal the outcome of a case as a buyerIf you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
Return shipping for buyersThere are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return.
Get help if you bought as a guestIf you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.
How to handle a return request as a sellerYou can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
Ask eBay to step in and help for sellersIf your buyer has requested a return or let you know about an issue with their purchase and you can't resolve things for them, you can ask us to help.
Appeal the outcome of a case as a sellerIf you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case being closed.
Refunding buyersDepending on the situation, there are a number of ways a refund can be issued. Refunds can be issued by you, or by eBay.
Handling payment disputesIf your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence.
Return shipping for sellersWho pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.
Setting up your return policyTo save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.