Do you need to contact DISH for customer support, to report an outage, or pay your bill? We’ve compiled this guide to DISH customer service so you can have all the right contact numbers in one place.
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DISH customer service hours are 8:00 a.m. to midnight (EST), seven days a week. For your convenience, here’s how that breaks down across time zones. (Hours below are for both chat and phone support.)
| Time zone | DISH phone support hours (Mon.–Fri.) |
|---|---|
| Eastern Standard Time (EST) | 8:00 a.m.–midnight |
| Central Standard Time (CST) | 7:00 a.m.–11:00 p.m. |
| Mountain Standard Time (MST) | 6:00 a.m.–10:00 p.m. |
| Pacific Standard Time (PST) | 5:00 a.m.–9:00 p.m. |
| Alaska Standard Time (AKST) | 4:00 a.m.–8:00 p.m. |
| Hawaii-Aleutian Standard Time (HST) | 2:00 a.m.–6:00 p.m. |
For most US customers, there is ample time to contact DISH after work (assuming you work a nine-to-five job).
That said, when you adjust for time differences, Alaskan residents have a tighter window. But Hawaiian residents really get the short end of the deal since DISH’s customer service hours are almost entirely during average sleep and work hours.
If your schedule is more flexible, DISH suggests calling between 2:30 p.m. and 6:30 p.m. (EST), which is likely when they experience lower call volume.
For technical support matters, DISH representatives are available 24 hours a day at 1-855-402-3233.
Do you suspect a service interruption in your area? Don’t waste time with one of those outage-detection sites—that only confirms you have a problem (which you already knew).
If you want action so you can finish your late-night screening of John Wick ASAP, remember that DISH technical support reps are available around the clock. Call ‘em up. They’re awake.
For all other questions, dial 1-800-333-3474 to reach a representative.
After you indicate your language preference, you’ll be asked if you’re a current or potential new DISH customer. If you’re already with DISH, press 1. The automated menu will ask for your account number or phone number, then connect you to a rep.
If you’re a new customer seeking information to help you decide whether to sign up for DISH , press 2 and you’ll be transferred to a rep.
But who actually talks on the phone nowadays? If the idea of another person’s voice is just so 2005, a DISH rep can answer your questions through a private, text-only chat.
To open a chat window, visit the DISH customer support page and scroll all the way down to find the “Chat With Us” button. Once you click, a virtual agent will greet you. To get a live rep, respond “agent”—three tries should do the trick.
You’ll see a message that says “XX seconds to chat blastoff.” Don’t believe that. It’s unreliable. But the waits, in our tests, were between one and five minutes. Once a DISH rep joined the chat, they were friendly and worked to understand and answer our questions.
If you’re the independent type, DISH has a user-friendly, searchable support page so you can help yourself.
You can also contact DISH reps via Facebook and Twitter.